FAQs

FAQs

 

 

 

 

What are your business hours?

We're open 8:30 AM to 5:00 PM Monday - Friday PST and 9:00am - 1:00pm PST every Saturday. Call Toll Free 1-877-347-7799

 

What type of payment methods do you accept?

We accept Visa, Master, Discover, American Express, Paypal or check. We have a credit application available and would be happy to work with you to open an account based on your credit history. Please allow additional time for this process.

 

When will I be billed?

You will not be billed or your credit card charged until you confirmed an Order Acknowledgement. In rare cases a deposit may be required, but your customer representative will have discussed this with you prior to your order is being processed.

 

How to placing order?

Online :
Placing an order may be done on our website by registering a customer account and follow the instructions on each screen of the order process, First, you'll be selecting item color and quantity and then notify the imprint method, imprint color(s) and imprint location(s). After you've completed these steps, you'll be able to select a shipping method, select a payment method and even enter any notes or comments that you think we need to know. You'll also receive a confirming e-mail with all of the details and instructions on how to send us your artwork or just reply to that e-mail and attach your artwork.

By email :
Your purchase orders can be emailed to orders@AJKgifts.com. We’ll send you an Order Acknowledgement to confirm your order is being processed.

By Fax :
Fax your orders to 1-626-737-8826. We’ll send you an Order Acknowledgement to confirm your order is being processed.

*** All government, educational, and business purchase orders are accepted.***

 

What is the imprint order procedure?

After you send us your artwork, you'll receive an e-mail confirmation of your artwork for approval prior to processing - it'll show you exactly what your logo/imprint will look like on the item you've chosen. At any time up to that point you can cancel your order without penalty. You can see exactly what your order will look like prior to production! Your art is reviewed and prepared for the printing process by our art department - FREE. We'll contact you if any concerns or errors.

 

How do I send my artwork to AJK Gifts?

Simply reply to the confirmation e-mail you receive after you’ve placed your order and attach your art file. This insures that we can match your artwork to the specific order you've placed. If you have hard copy to fax instead, please Fax: 1-626-737-8826, just be sure to refer to your order number.
If you prefer, you can simply e-mail your artwork to your Customer Care Representative who will be in contact with you promptly after we receive your order. If you have any questions at all about the process, just give us a call toll free at 1-877-347-7799.

 

What artwork formats do you accept for my order?

We prefer vector art, we have the latest in software and technology so we can open just about any file type out there. Below are some of the most common file types:

Software File Format Required Preparation
Adobe Acrobat .pdf Embed the fonts used or export as generic .eps
Adobe Illustrator .ai, .eps Convert text to outlines, embed any linked images 
and save as CS7 or lower
Corel Draw .cdr Convert text to curves
Microsoft Office Files .doc, .ppt, Embed or include fonts
Adobe Photoshop .jpg, .tif, At least 300 dpi resolution or higher and the art to size

 

How can I know the shipping cost?

Ground shipping is available to the contiguous 48 United States only. Buyers from Hawaii, Alaska, or other country will have to pay extra charge on the shipping cost. We will notify you the shipping cost before proceed the orders.

All international shipments must be provided a valid proper UPS or FedEx account information from customers. Handling fee may be applied.

The shipping cost will be calculated when processing check out. Any shipments via 3 Day Air, 2nd Day Air, Next Day Air Saver are be billed the freight cost. We will notify you the shipping cost if have better shipping methods to save your money.

Shipping charges vary based on the weight of the item, method of service and distance traveled. Our team always carefully reviews your order, and you'll know your shipping charges up front - before your order goes into production. And, what you've been quoted is what you'll pay.

We ship via UPS, FEDEX, USPS, and a variety of truck lines, each chosen to make sure we meet your date and save your money on freight!

 

I have a rush order. How to do it?

Don't worry! Please email us or call 1-877-347-7799 and let us know what you need. 
We try our best to make your order happen if it’s possible.

Blank goods : This is no additional charge for Rush Service on all in-stock Blank goods and shipped within 2 business days.

Decorated items : Additional $60.00 rush service charge will be added on each order. Or one-color imprint items, with camera-ready Artwork provided, please allow 3 working days after paper proof approval. For multicolor imprint, embroidery, or deboss, the production is approximately 5-7 business days after paper proof approval. Please allow an additional 3 working days if a product proof is required.

 

 

How to return, exchange, or repair products?

If you are not satisfied with your purchase, you may return the items for credit, refund, or exchange within 30 calendar days of invoice. Defective products will only be accepted to repair or exchange. You will be responsible for the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment is our error (wrong item shipped, shipping damage). The item return must be in original, new condition. All products must be returned with its original box and packing materials provided by the manufacturer.

For orders that shipped free, the original shipping & handling charge is usually about the fifteen percent of the item value. That amount will be deducted from your total credit. You will be responsible for return shipping costs unless other agreed upon.

No returns will be accepted without a return authorization number. Please contact us prior to your actual return. All customers are responsible for the shipping arrangement and fee on all returning.

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