General Info

General Information

 

 

Ordering Procedure
Please confirm all orders, order changes, delivery requirements and dates, paper proofs and any information given over the phone, by fax or letter. This will help ensure that your order is processed accurately. 

 

Blank Goods
No minimums required. All blank goods can be returned within 30 days of your purchase’s arrival. Most in-stock blank goods are shipped within 2-3 business days, pens and apparel need about 5-7 business days. Most products will ship within these times frame. We will notify you via email if there are a delays or changes in inventory status.

 

Samples
All merchandise is billable upon shipping. Random or blank goods samples are invoiced at first column price. 

 

Virtual Samples
FREE! All virtual specs will be e-mailed as a JEPG. Just simply email to service@AJKgifts.com with artwork attached.

 

Return Policy
Customer satisfaction is an essence to AJK Gifts. In the event that any blank goods item fails to meet your expectations, you must return it for credit, refund, or exchange within 30 calendar days of invoice. Defective products will only be accepted to repair or exchange. You will be responsible for the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment is our error (wrong item shipped, shipping damage). The item return must be in original, new condition. All products must be returned with its original box and packing materials provided by the manufacturer.

For orders that shipped free, the original shipping & handling charge is usually about the fifteen percent of the item value. That amount will be deducted from your total credit. You will be responsible for return shipping costs unless otherwise agreed upon.

No returns will be accepted without a return authorization number. Please contact us prior to your actual return.
All customers are responsible for the shipping arrangement and fee on all returning.

 

Cancellation
Orders for imprinted products are considered firm after receipt of faxed or emailed approval. Customer must provide written notification of cancellation within 24 hours after placed order. Cost of dies, screens, digitizing and proofs will be billed if completed plus a 15% restocking charge.

 

Claims
Claims must be made within 72 hours of receipt.

 

Payments
Visa, Master, American Express, Discover, Paypal, or checks are accepted. We have a credit application available and would be happy to work with you to open an account based on your credit history. Please allow additional time for this process. All orders will be placed on credit hold and a 1.5% monthly financial charge will be added to outstanding invoices.


Less Than Minimums
Published minimum quantity applies for decoration item. For less than published minimum, a less than minimum charge of $50.00 will apply. Absolute minimum with LTM charges is 1/2 of item quantity.

 

Shipping
Ground shipping is available to the contiguous 48 United States only. Buyers from Hawaii, Alaska, or other country will have to ship by air method. We will notify you the shipping cost before proceed the orders.

All international shipments must be provided a valid proper UPS or FedEx account information from customers. Handling fee may be applied.

Most blank items will be shipped within 72 hours or sooner after confirmed payment. All decorated items will be shipped within our production time schedule, which is stated on each product page. Most products will ship within these times frame. We will notify you via email if there are a delays or changes in inventory status. 

Our Products will ship via UPS, FedEx, or USPS and shipments are processed Monday through Friday. We ship only to the domestic USA to street addresses, APO/FPO addresses or P.O. Boxes ship via U.S. Postal Service.

 

Under/Overruns
There is a 3% underruns or overruns allowance for decorated items.

 

Rush Service.
Additional $60.00 rush service charge will be added on each decorated order.
For one-color imprint items, with camera-ready Artwork provided, please allow 3 working days after paper proof approval. For multicolor imprint, embroidery, or deboss, the production is approximately 5-7 business days after paper proof approval. Please allow an additional 3 working days if a product proof is required.

 

72-Hour Turnaround Items
No rush charge for silkscreen one color only on the selected items. Complete order and electronic or camera artwork must be received before 11:00AM PST, Please email a B&W artwork and reference your order number to orders@AJKgifts.com. Please allow 2 additional business days if artwork is required to clean up, touch up, typesetting or other artwork.

 

Proofs
There is FREE of charge for a paper proof via email. Pre-production Proof is $30.00 additional cost per item. You can request a pre-production sample when you place your order. We will produce an imprinted sample that will be shipped to you prior to your order being made.

 

Drop Shipments
We drop ship products for an additional charge of $5.00 per location plus postage.

 

Insertions
Average insertion charge $0.50 per insert item. Pricing to be determined upon receipt of job specifications.

 

Photography Rights Waiver
AJKGifts.com reserves the right to photograph customer’s items and logos for promotional use, except where specifically prohibited with prior written notice from customer. Logos shown in this website / catalog are for illustrative purposes only and do not imply endorsement of any company, entity or organization. Products with printed logos are cannot offered for sale.

 

Disclaimer
All orders are subject to product availability. AJKgifts.com cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. We also cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from different lots. Due to manufacturing and imprinting tolerance, all published sizes have an acceptable variation of 1/2”. Catalog photography may not be representative of true products colors. All price, specifications, and product availability are subject to change without any notice.

↑TOP